FREQUENTLY ASKED QUESTIONS

 

Is your theater closing?

Absolutely not! The ownership of the Woodbury 10 Theatre is doing everything possible to keep the theater open. Your support and business is greatly appreciated during these uncertain times.

I bought a 2020 Refillable Tub but you were closed for 4 months. Is there going to be any compensation for this?
 
We will allow you to use your 2020 Refillable Tub for free refills through April 30, 2021.

Are you going to offer a 2021 Refillable Tub?
 
Due to the uncertainty of everything surrounding the movie business right now as well as the continued uncertainty with COVID-19, we are not going to sell a 2021 tub this year.

I bought a plastic tub at one of your "Popcorn Sales," what is the deal with those now that you’ve re-opened?

The "Solo" and "Mary Poppins" tubs that were sold during the popcorn sales will be refillable for $4 at any time, that includes when we re-open.

Do you sell gift cards?
 
We sure do! Here's a link to puchase online: https://bit.ly/2J3xtJW.

Do your gift cards expire?

No, gift cards do not expire.

I have a ticket/pass to your theater.  Does it expire?

No, tickets and passes do not expire.  Please note however that due to studio restrictions on a particular film, we may have to restrict their use.  Typically this is during the first 2 weeks of a film's engagement.  We have no control over studio policy governing pass acceptance to a particular title.

Do your gift cards work for both tickets and concessions?

Yes.

Have you considered doing a GoFundMe (or similar) page to allow people to support the theater?

We personally feel that GoFundMe is a platform for something other than a for-profit business to ask for money. We would rather save GoFundMe for a last-ditch effort if our situation was at its most dire. Our business has not started any GoFundMe for the theater nor have we endorsed anyone else to do so.

An excellent option to support this theater if you wish to do so is simply to purchase a gift card online. You don't have to use it or you could forward the number to someone who would enjoy it.

If you want to send funds directly to the theater, then please o so in this manner. Send a check payable to the "Woodbury 10 Theatre" to:

Woodbury 10 Theatre
1470 Queens Drive
Woodbury, MN 55125

I saw a GoFundMe page for the theater set up by someone.  Did you authorize this?

No.  We would never authorize someone to act on our behalf.  Although someone's intentions may be good, there is no way to guarantee that the funds they collect will reach us.  If you see such a page asking for money for us, please report it to:  owner@woodburytheatre.com

Have you considered turning your parking lot into a drive-in movie theater?
 
Yes, we have considered this idea, but for many reasons this is not a viable option for our business. Here is a link to a lengthy Facebook post we wrote in April 2020 that details why we are not able to explore this avenue: https://www.facebook.com/woodbury10theatre/posts/10157797233711187

I saw something about a "Movie Poster Sale" - what's that all about?

Our movie poster sale was designed as a supplemental benefit to our "popcorn sales" and all of the proceeds go directly to the employees working that evening.  We sell our movie posters for cash only (no cards) at a designated time.  There are far too many posters to inventory, so we do not keep a list.  Prices vary depending on title popularity, condition & quantity.  Further questions about our poster sales can be address to our poster staff on site.

What is the Woodbury 10 Theatre doing to fight COVID 19?
 
We are sanitizing every seat after each use, sanitizing door handles and surfaces, sanitizing seasoning shakers, napkin holders and straw holders frequently. Our filters have been upgraded to standards necessary to filter out airborne viruses using the standards given to us by the Minnesota Department of Health. Our employees wear masks and gloves. One-way traffic and social distancing points have been set up throughout the theater.
 
What about in the auditoriums? Do I have to buy extra seats so that no one sits by me?
 
No, our point-of-sale system automatically puts a 2-seat buffer between you and any other guests. Every other row is blocked off so that nobody will sit directly behind or in front of you.
 
Do you have reclining seats?
 
No, we have a VIP leather rocker-back seat that has a rocking back but does not recline.
 
I saw on the website you have “reserved seating,” what does that mean?
 
Due to COVID-19, we have now gone to reserve seating. This means that you are able to pick your specific seat in the auditorium, in other words an “assigned seat.” This allows the computer to keep very careful track of where people are spaced in the auditoriums as well as the total number of people in our facility.
 
Do I have to reserve my seat online or can I do it in person?
 
You can do whichever one suits you best. Picking your seat online in advance usually will give you a better choice of seats. However you are still able to purchase tickets in person at our box office on the day of your chosen showtime.
 
I reserved my ticket online, what do I do when I get to the theater?
 
All you need is the confirmation number that you received in your email. You can do 1 of 3 things:

1.  You can redeem the confirmation number at the box office to get your tickets.

2.  You can redeem the confirmation number at one of the two kiosks located in our atrium.

3.  You can redeem the confirmation number at our ticket stand where we can enter the number for you.

 
I bought my tickets but I didn’t get a confirmation number. What do I do now?
 
Typically if you did not receive a confirmation number by email, the charge did not go through and no order was placed. However if you’re certain the charge went through or you misplaced your confirmation number, simply bring the credit card that you used to purchase the tickets to the theater and we will be able to look up your purchase this way.

I need to change the date & time of my advance tickets.  How do I do this?

Unfortunately there is no way to exchange tickets or cancel reservations online.  This must be done in person at our box office.  Unclaimed tickets stay in the system past the date of the showing.  You can exchange them on a different day if you are unable to make it in on the time shown on the tickets.

Do you offer private auditorium rentals?

Yes, we do!  Click PRIVATE RENTAL from the top of the page to book yours today!

Do you have a party room?

Yes, we do!  Click PRIVATE RENTAL from the top of the page to book yours today!

Do you use real butter on your popcorn?
 
Yes, we do.

Is your popcorn gluten free?
 
Gluten is a protein which is found in certain grains including wheat, barley & rye. Corn does not have gluten so therefore popcorn is gluten free. The brand of popcorn we use is Orville Redenbacher.
 
Is your popcorn cooked in peanut oil?
 
No, we use a vegetable-canola mix blend of oil. The brand is called Lou Anna popping oil.

Do you show previews or commercials before your movies?

Yes.  All advertisements start before the advertised starting time.  Movie previews (trailers) run approximately 10 minutes and start at the advertised showtime.  So, for instance, if you are seeing a movie that starts at 1:00pm, the advertisements will start at about 12:45pm and the movie trailers will start at 1:00pm.  The movie itself will start at approximately 1:10pm.

What is your policy for films rated R?

The Woodbury 10 Theatre does not let any children, ages 6 and under, attend an R-rated feature, regardless of any accompaniment.  We ask for ID on all rated R features.  A patron between the ages of 17 and 20 may purchase up to two (2) tickets to an R-rated feature.  A patron over the age of 21 may purchase any amount of tickets to an R-rated feature.  Any tickets for an R-rated feature purchased from our kiosk will be subject to these same rules.

What does it mean when a film is NR (not-rated)?

Sometimes a studio will choose to bypass having their film rated by the MPAA.  There are any number of reasons for doing this.  To the best of our ability, we will have information about the film available to you when you purchase your ticket.  If a film has explicit content, we will notify you.

 

 

Connect With Us
Woodbury Theatre
1470 Queens Drive
Woodbury, MN 55125
651-731-0606