FREQUENTLY ASKED QUESTIONS
I have an issue with my tickets that I purchased online:
Unfortunately there is no way to exchange tickets or cancel reservations online. This must be done in person at our box office. Unclaimed tickets stay in the system past the date of the showing. You can exchange them on a different day if you are unable to make it in on the time shown on the tickets. Please keep the confirmation number handy OR the credit card with which the tickets were purchased.
I bought my tickets online but I didn’t get a confirmation number. What do I do now?
First, please check your SPAM folder. Sometimes our confirmation emails are mistaken for spam.
Typically if you did not receive a confirmation number by email, the charge did not go through and no order was placed. However if you’re certain the charge went through or you misplaced your confirmation number, simply bring the credit card that you used to purchase the tickets to the theater and we will be able to look up your purchase this way.
Is your theater closing?
Absolutely not! The Woodbury 10 Theatre currently has a lease with an option to renew.
I thought I read something about a bus line demolishing your site. Is this true?
The Metro Transit “Gold Line” bus line depot was considering using the theater property as its location. This depot has now chosen another spot and the Woodbury 10 Theatre will remain it its current location.
Do I have to reserve my seat online or can I purchase seats in person?
You can do whichever one suits you best. Picking your seat online in advance usually will give you a better choice of seats. However you are still able to purchase tickets and choose your seats in person at our box office on the day of your chosen showtime.
What types of payments do you accept?
Cash, physical card or tap to pay or Apple Pay.
I reserved my ticket online, what do I do when I get to the theater?
All you need is the confirmation number that you received in your email. You can do 1 of 3 things:
- You can redeem the confirmation number at the box office to get your tickets.
- You can redeem the confirmation number at one of the two kiosks located in our atrium.
- You can redeem the confirmation number at our ticket stand where we can enter the number for you.
We ask that you please use the self-serve kiosks whenever possible and allow our box office staff to assist those people using cash or who need a little extra assistance in being served.
I tried to look up advance showtimes but the website displays no movies for that day. Are you closed?
Our showtimes are typically only done one week in advance, usually the Monday before a given week. Keep checking back and eventually the times will populate. If you have questions about a specific title on a specific date, please use the CONTACT US tab and we will usually be able to answer those types of questions.
I looked up a date and there are only 1 or 2 movies listed. Is that all you are showing that day?
Typically the full schedule for our week is not available until five or six days in advance. Keep on checking back and the full schedule will be posted, typically on Mondays.
I understand there is a refill policy with the plastic tubs & cups you sell. What is it?
Our refill policy for any plastic tub or soda cup that we sell is only $5. All we ask is that the item is clean when you present it to us for a refill.
Do you sell gift cards?
We sure do! Click the GIFT CARDS heading at the top of the website..
Do your gift cards expire?
No, gift cards do not expire.
Do your gift cards work for both tickets and concessions?
Yes.
I have a ticket/pass to your theater. Does it expire?
No, tickets and passes do not expire. Please note however that due to studio restrictions on a particular film, we may have to restrict their use. Typically this is during the first 2 weeks of a film's engagement. We have no control over studio policy governing pass acceptance to a particular title.
Do you have reclining seats?
No, we have a VIP leather rocker-back seat that has a rocking back but does not recline.
What accessibility devices do you offer?
We have CC devices that fit into the cupholders. We also have headsets that feature louder volume for the hearing impaired or descriptive audio. (PLEASE NOTE: Not all films come with descriptive audio tracks.)
I saw on the website you have “reserved seating,” what does that mean?
The Woodbury 10 Theatre now offers reserved seating. This means that you are able to pick your specific seat in the auditorium, in other words an “assigned seat.” You can pick the exact seat you want and do not have to arrive early to secure your favorite spot!
Do you offer private auditorium rentals?
Yes, we do! Click THEATRE RENTAL from the top of the page to book yours today!
Do you have a party room?
Yes, we do! Click THEATRE RENTAL from the top of the page to book yours today!
Do you have birthday party packages?
Yes, we do! Click THEATRE RENTAL from the top of the page and fill out the form as best you can, someone will email you and help you plan your special day!
Do you use real butter on your popcorn?
Yes, we do.
Is your popcorn gluten free?
Gluten is a protein which is found in certain grains including wheat, barley & rye. Corn does not have gluten so therefore popcorn is gluten free. The brand of popcorn we use is Orville Redenbacher.
Is your popcorn cooked in peanut oil?
No, we use a vegetable-canola mix blend of oil. The brand is called Lou Anna popping oil.
Do you show previews or commercials before your movies?
Yes. All advertisements start before the advertised starting time. Movie previews (trailers) run approximately 10 minutes and start at the advertised showtime. So, for instance, if you are seeing a movie that starts at 1:00pm, the advertisements will start at about 12:45pm and the movie trailers will start at 1:00pm. The movie itself will start at approximately 1:10pm.
What is your policy for films rated R?
The Woodbury 10 Theatre does not let any children, ages 6 and under, attend an R-rated feature, regardless of any accompaniment. We ask for ID on all rated R features. A patron between the ages of 17 and 20 may purchase up to two (2) tickets to an R-rated feature. A patron over the age of 21 may purchase any amount of tickets to an R-rated feature. Any tickets for an R-rated feature purchased from our kiosk will be subject to these same rules.
If you are a parent and wish to grant permission for your children to see rated-R movies, you must appear in person and purchase the tickets from a member of our staff and give consent for them to see it. An in-person purchase is the only way we can properly verify that your child has permission to see a restricted film.
What does it mean when a film is NR (not-rated)?
Sometimes a studio will choose to bypass having their film rated by the MPAA. There are any number of reasons for doing this. To the best of our ability, we will have information about the film available to you when you purchase your ticket. If a film has explicit content, we will notify you.